FASCINATING THOUGHTS

FASCINATING THOUGHTS

 

My Dear Colleagues, 

I can see your creased foreheads. I can see the worried look on your faces. I can see you biting (already bitten) nails, deep in thought, seemingly oblivious to everything. Courtesy, the changing times. Pressure from wherever you look at has left you drained so much that you have ceased to enjoy a good lunch, ceased to sense humor, ceased to read books, articles, ceased to enjoy the company of kids and family. This is where I would like to share with you my fascinating thoughts, in the hope that it will cheer you up a bit and ignite the rusty common sense in you delightfully! Well, then here we go:

·         THERE IS NO LIMIT TO WHAT YOU CAN ACHIEVE AS LONG AS YOU DON’T MIND SOMEBODY ELSE TAKING THE CREDIT FOR IT

·         I 2 I Principle: We all have ideas. Seldom do we try to implement them. Let us work on I 2 I PRINCIPLE: IDEAS TO IMPLEMENTATION

·         P & P APPROACH: Always looking at the brighter side of life improves your face value. Be on the alert for customer needs and take suitable steps/decisions to meet them. BE POSITIVE & PROACTIVE

·         WE MAKE THINGS HAPPEN: Waiting for things to happen on their own is pretty ordinary and wishful thinking. “MAKE IT HAPPEN” is what you should aim at.

·         DELIGHTFUL PEOPLE, DELIGHTING PEOPLE: Let us indulge in delightfully delighting people

·         SYND “eye” CATE BANK: Customer delight is our mission. Living up to their expectations is passé. At Synd “EYE”cate Bank, we are constantly trying to Exceed Your Expectations!

·         DTFY: It is time we became customer-specific and design schemes / products to suit a particular high profile customer. We at Syndicate Bank, “DESIGN THINGS FOR YOU” is how I look at the future. It will add value to our image.

·         WHY WE CAN NOT DO IT     V/S      HOW WE CAN DO IT: Customers these days are highly demanding and are not one bit amused by our “former” principle. Let us try and adopt the “latter” approach – HOW WE CAN DO IT

·         DON’T MEET THE DEADLINE, BEAT IT: OG 89 for 17.08.07 is expected to be ready by 18.08.07. For a change, do it by 17.08.07 itself. Got the point, guys. Beat the deadline, make it a habit.

·         There are 3 ways of doing a thing: the right way, the wrong way and the SYNDICATE WAY

·         CREATE A BIGGER CAKE, ASK FOR BIGGER SLICE: If you want a bigger share, stretch that bit further and make sure you earn it

·         UNIVERSAL TRUTH:

 “We LIMP to the Office, we RUN home” (pre-VRS/reform days)

       “We RUN to the Office, we LIMP home” (post-VRS/reform days)

·         The world suffers from two problems: The clever are full of doubts, while the stupid         are absolutely sure!

·         PMA is an absolute necessity for growth: Directing your thought process in a way that suits the institution in the best possible manner is POSITIVE MENTAL ATTITUDE. Let us develop PMA

·         Two options before you: Customer has always been the NEXT BEST THING : Customer has always been the BEST THING (choose the latter – the best choice)

·         AAATC: Avoid Arguments Across The Counter: Good for health – yours and banks’ as well

·         Run out of ideas: Not a bad idea to run after them

·         ENJOY DOING YOUR WORK, TAKE PRIDE IN IT: Minus this, any amount of work you do will have very little meaning

·         I CAN MAKE A DIFFERENCE: Most of us, most of the times have seen most of the colleagues wearing this resigned expression written all over them: what can I do? Get rid of this what-can-I-do attitude. Just believe in this simple truth – “individual potential is unlimited”

·         Give a man a fish; he will eat for a day: Teach him how to fish, he will eat forever.*

·         Attentive & Sensitive To Customers’ Requests / Needs – let us be that.

·         The compulsion to be perfect is the enemy of creativity*

·         Adversity? Treat it as an OPPORTUNITY!

·         If you want any thing said, ask a man: If you want any thing done, ask a woman*

·         Win an argument: Lose a Customer, Lose an argument: Win a Customer. Make your choice

·         Education is a progressive way to discovery of ignorance*

·         Follow the two golden rules:#

      Rule No 1: customer is always right.

      Rule No 2: If he is wrong, re-read Rule No 1

*Courtesy:ET/TOI     #: Farewell letter of Sri K V Krishnamurthy – Ex-CMD